We process and ship most orders within 1 to 3 business days. Once your order is on the way, you'll receive an email with tracking information.

Once your order has shipped, delivery takes 5 to 10 business days. Including 1 to 3 business days of processing, most orders arrive within 6 to 13 business days of being placed. Timing can vary slightly depending on your location within the Netherlands or Belgium and local carrier conditions.

We currently deliver to the Netherlands and Belgium.

Yes. As soon as your order ships, you'll get a tracking link via email. You can also check your order status at any time on our Track your order page using your order or tracking number.

You can return any item within 30 days of receiving your order, as long as it's unused and in its original condition with all original packaging. Email us at support@baxoliver.com or use our contact form and we'll send you the return instructions and address. Returns sent without approval can't be accepted.

We don't process direct exchanges. The fastest way is to place a new order for the item you want and return the original for a refund.

Customers are responsible for return shipping. We recommend using a tracked shipping method to make sure it gets back to us safely.

Contact us right away at support@baxoliver.com with a few photos of the item and packaging. We'll look into it quickly and send a replacement at no extra cost where applicable.

Once we receive and inspect your return, we'll let you know if it's approved. Approved refunds are sent to your original payment method within 9 business days. Your bank may need a few extra days to show it in your account. Refunds for sale items are issued as store credit.

We accept most major credit and debit cards, including Visa and Mastercard. You can also check out using Apple Pay, Google Pay and Shop Pay.

You can cancel your order within 24 hours of purchasing. For changes, contact us as soon as possible. We process orders quickly, but we'll do our best to help if your order hasn't shipped yet.

Check your spam or promotions folder first. Still nothing? Send us a message at support@baxoliver.com and we'll resend it.